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You will always be welcomed at Sheddon Physiotherapy and Sports Clinics in Oakville and Burlington with a warm smile from one of our front desk staff.
Although they are busy answering phone calls and scheduling patients, they are always available to answer any questions or problems you may have regarding insurance coverage, payments, and/or paperwork.
Sheddon’s front desk team goes above and beyond to ensure the clinic runs smoothly and every patient is well taken care of.
The Sheddon Difference
Our front-of-house team are:
- Skilled communicators
- Professional
- Highly organized and attentive to detail
- Knowledgeable in general medical terminology, insurance, and billing procedures
- Able to handle stress.
But most importantly, our staff are empathetic. They understand that injuries and mobility issues can affect a person’s outlook on life:
- Chronic pain makes it difficult to carry out daily tasks.
- Injuries and mobility issues that restrict one’s ability to perform physical activities can lead to frustration, sadness, and a sense of loss.
- Requiring assistance from others often leads to feelings of loss of independence and self-esteem.
- Medical expenses, lost income, and other costs associated with managing a physical condition may create financial stress and anxiety.
The Team
Don’t forget to say hello on your way in!
Anabela Amaral-Dias
Anabela joined Sheddon as a receptionist, back in 2007 after leaving the salon and spa industry. She has been a staple at the front desk and the backbone of our admin team. Anabela loves the daily interaction with clients and says it’s a pleasure to have joined Sheddon and to be working with such a great group.
Wendy Butt
Wendy joined the Sheddon front desk team in August 2016, previously working at a local non-profit. She has a passion for the Oakville community in which she lives and volunteers.
Wendy looks forward to learning all the nuances of the clinic and providing exceptional customer service to the patients we serve.
Nisrine Fadel
Nisrine joined the Sheddon front desk team in November 2018. She comes to us with office administration experience. Her interest in customer service and her experience as a physiotherapy patient is what drew her to the position. Nisrine is looking forward to this new chapter and is happy to be part of the team.
Isabel Clark
Isabel joined the Sheddon front desk team in 2018. Isabel is passionate about creating positive experiences for patients. She is dedicated to ensuring that each patient receives the highest level of care and attention. She will greet you with a smile and make sure you feel welcomed in the clinic.
Kenzie Wheldrake
Kenzie joined the Sheddon front desk team in July 2022. She grew up playing competitive hockey and rugby, and has continued to play rugby in University. She is currently in Nursing school and plans on becoming a nurse practitioner.
Lorna Henderson
Lorna joined Sheddon as the Office Manager in June 2018. She brings with her management and clinical experience, as she holds a BA PhEd, Athletic Therapy Diploma and a Computer Business Applications Diploma. Her clinical experience certainly gives her greater understanding of the clinic environment and has assisted her immensely in her years of management. Lorna loves to travel and has even lived in Scotland for a number of years. She calls Oakville her home now. She enjoys spending time with her family at the cottage, in the summer boating and fishing and in the winter refinishing furniture.
She looks forward to working with the amazing staff at Sheddon Physiotherapy and Sports Clinic Oakville and Burlington and providing exceptional service to the clients we serve.
Call Sheddon’s Front Desk Now
Are you looking for a medical professional that uses physical methods, such as exercises, stretches, and massages, to:
- Help you recover from injuries,
- manage chronic conditions, or
- improve your physical function and mobility?
Then our multi-disciplinary healthcare team is ready to get you back to your life.
For more info, contact the front desk staff at Sheddon Physiotherapy and Sports Clinic Oakville on 905-849-4576.
We are located less than 10 min from Sheridan College Oakville and 4 min West of Canlan Ice Sports.
The Burlington physio clinic is located only 6 min north-west of Joseph Brant Hospital and 2 min south-west of Mapleview Shopping Centre, on Plains Rd East.
