You have been scheduled for a virtual, telehealth appointment with one of our professionals. Here’s what you need to do to make the most of your virtual appointment.

Complete the self-screening checklist to ensure you are able to attend your appointment. Please call us if you need to reschedule. As always we will waive the late cancelation fee if you are sick. Please stay at home if you are unwell, we will do the same.

A few things to do prior to leaving home

Ensure you completed and emailed any forms sent to you by your therapist or admin team. You must wear a reusable cloth or disposable mask to enter the clinic. Should you not have access to one, the clinic has them available for sale. We suggest you use your washroom at home as the facilities at the clinic are public. Please dress appropriately for your treatment so there isn’t a need to change. We request that you do not bring any personal belonging into the clinic. This includes, purses, coats, water bottles etc. Only minors and patients requiring assistance may bring a companion. All others companions will not be permitted in the clinic.

If this is your first appointment

You will have been sent a set of intake forms to complete and email back to If you are a returning patient a Consent to Treat form would have been sent. If you have any issues completing these forms please reach out to our admin team to assistance. Please ensure these forms are sent to us prior to your appointment.

How will I connect with my therapist?

You will connect face-to-face, digitally with your therapist through video-conferencing. A secure link, with clear instructions on how to easily login to the session will be sent to your email just prior to your appointment. All web browsers are supported but for the best experience Chrome is preferred. Please ensure you have turned off any pop-up blockers. Computers, laptops and tablets provide optimal viewing, so we suggest to avoid using a smart phone  

What if I’m having trouble getting connected?

Your therapist can help you with any troubleshooting. If you are not connected within a few minutes of your appointment time, your therapist can reach you at the number you provided on your intake form. They will walk you through getting set-up for your first appointment if there are any issues. If all else fails, use of an alternative platform will be discussed.

What device can I use for my virtual appointment?

Our tele-health video conferencing is supported by almost any device with camera, microphone, and an internet connection. So you can use your laptop, tablet or computer with a web-camera for your appointment. We suggest not using a smart phone. We do recommend checking that your device is fully charged, software is up to date, and has a stable connection to the internet.

Where the best place for me to have my virtual appointment?

Most of our clients complete their sessions from the comfort of their own home. There are a few things that you can do to optimize your space ahead of time. 

1. Choose a quiet space that is private and without distractions.

A quiet and private area will allow you to easily communicate with your therapist throughout your session. This way you can discuss your case, and clearly hear any instructions, or answers to your questions.

Where possible, turn off notifications, or other devices in your space. It may be helpful to block this time in your schedule like you would any other meeting or appointment, so that others do their best to not disrupt you

If you wish to have someone else with you, or attending alone is not possible, this is not a problem.  In fact, a responsible extra set of hands can help you make the most of your tele-health session. Under the guidance of your therapist, another person can assist you with movements. The person assisting you can also help by moving the camera to allow for multiple viewing angles for your therapist’s observations. 

Choose an area that is well lit. Plan to start your session with a face-to-face conversation with your therapist through your device. Throughout the appointment you may need to move yourself, or your device to change viewing angles depending on what your therapist is observing or the movements you are performing.

2. Have some room to move

During the appointment your therapist will guide you through various movements in order to complete a thorough assessment. Choosing a space where you can step back from your device to provide a wider view can be helpful so your therapist can observe these movements fully. Depending on the nature of your injury and treatment goals, extra space to move is useful for reviewing exercises.

Do I need any special equipment for my telehealth appointment?

This will depend on your individualized treatment plan, and your therapist will suggest any equipment that you may need to complete your exercise program. With a little creativity, most exercises can be completed with equipment you already have available to you. Before your appointment you can think about what types of equipment you may have access to. 

What should I wear?

How to dress may depend on the type of injury and area involved. Wear something that makes you feel comfortable and can move easily in. When possible, it can be helpful to choose clothing that allows your therapist to see the injured area. This can help them to gather information about your injury by observing the area directly for quality of movement, redness, swelling, or bruising. Generally, shorts and a tank top or t-shirt will work well. 

How much time will I need for my appointment?

Your initial assessment will be scheduled for 40 minutes to develop a thorough understanding of your injury, and initiate a personalized treatment plan. Follow-up sessions are 20-30 minutes, and all sessions are one-on-one with your therapist. We recommend being ready at your computer a few minutes before your appointment.  You will receive an email invitation to start your session at the time of your appointment. Based on your individual needs, your therapist will prescribe how often to complete your exercise program, as well as discuss when to schedule follow-up treatment sessions.